Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request service, request a quote, submit a contact form, apply for a position, or otherwise communicate with Universal Plumbing & Heating.
Depending on your interaction with our website, the information we collect may include:
● Your name● Company or organization name● Phone number● Email address● Property or service address● Mailing address● Information about your plumbing, heating, cooling, electrical, or other service requirements● Information about your property or project● Preferred appointment or service information● Information included in your inquiry or message● Information provided when requesting a quote or service● Photos or other files you voluntarily upload● Payment or billing information where applicable● Employment application information, including your resume, employment history, and other information you voluntarily provide● Other information you voluntarily provide
Our service request form allows visitors to provide their name, phone number, email address, type of service, and an optional photo or file.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

Our website uses Google Tag Manager and may use cookies, tags, scripts, analytics tools, and similar technologies to operate, maintain, secure, and improve the website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect the functionality or performance of portions of the website.

How We Use Personal Information

Universal Plumbing & Heating may collect and use personal information for purposes including:
● Responding to inquiries and requests● Providing information about our services● Responding to service requests● Preparing quotes and estimates● Understanding project and service requirements● Scheduling consultations, appointments, repairs, maintenance, or installations● Communicating with customers and prospective customers● Coordinating residential and commercial services● Processing payments where applicable● Maintaining customer and business records● Reviewing photos or information submitted with a service request● Operating and improving our website● Understanding website traffic and visitor behaviour● Improving our services and customer experience● Processing employment applications and communicating with applicants● Preventing fraud, misuse, or unauthorized access● Protecting the security and integrity of our website and systems● Complying with applicable laws and legal obligations● Fulfilling other purposes for which the information was provided or for which consent has been obtained

Consent

By providing personal information through our website, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, provide a quote, schedule service, or otherwise provide requested services.

Disclosure of Personal Information

Universal Plumbing & Heating does not sell or rent personal information to third parties.
We may disclose personal information when reasonably necessary to operate our website, provide services, or conduct our business. This may include disclosure to:
● Employees and technicians who require the information to perform their duties● Website hosting, technology, communications, analytics, payment processing, and other service providers● Contractors or other service providers involved in delivering requested services● Professional advisors where reasonably necessary● Law enforcement, regulatory bodies, courts, or other authorities where required or permitted by law● Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law
We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Website Analytics and Third-Party Services

Our website may use third-party services and technologies to support website functionality, process submissions, understand website traffic, communicate with visitors, or improve our online presence.

The website also contains links to third-party websites, including manufacturer, supplier, rebate, and other external resources. Universal Plumbing & Heating maintains a links page featuring various suppliers and manufacturers.

Once you leave the Universal Plumbing & Heating website and access an external website, that website's privacy policy and terms may apply. Universal Plumbing & Heating is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Online Forms, Service Requests, and Uploaded Files

If you submit a service request, request a quote, or upload a photo or other file through our website, the information you provide may be used to understand your needs, assess your service requirements, prepare an estimate, schedule service, and communicate with you.

Photos submitted through the website may contain images of buildings, properties, equipment, vehicles, or other information visible within the photographed area. Please only upload photos that are reasonably necessary for your inquiry or service request and avoid including unnecessary personal or sensitive information.

We may retain information submitted through online forms and uploaded files for reasonable business, communication, service, record-keeping, and legal purposes.

Employment Applications

Our website provides an online application process for individuals interested in employment opportunities with Universal Plumbing & Heating. Applicants may be asked to submit their full name, phone number, email address, resume, and comments.

Information submitted through the careers section may be used to evaluate employment applications, communicate with applicants, and manage recruitment activities.

Employment application information will be handled for legitimate recruitment and business purposes and will not be used for unrelated purposes without consent, except where permitted or required by law.

Protection of Personal Information

Universal Plumbing & Heating takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, respond to inquiries, provide quotes or services, process employment applications, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Universal Plumbing & Heating holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.
Universal Plumbing & Heating Inc.653A Solomon Cres.Regina, SK S4N 6H9CanadaPhone: 306-761-0933Email: ac.evil%40ihu
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Universal Plumbing & Heating Inc. may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Universal Plumbing & Heating's website privacy practices, please contact:

Universal Plumbing & Heating Inc.
653A Solomon Cres.
Regina, SK S4N 6H9
Canada
306-761-0933
ac.evil%40ihu